Web Help Desk

A computer system is combination of several interrelated components that works together in order to achieve a common output. It actually works in the same ways as our human body. We have to keep a track of all our body parts a through regular check up. In similar terms the computer system has to be diagnosed by experts in order to keep them ticking well for long. Such diagnosis capability is possible only through a competent tool just like Web Help Desk 12.0. From the name of the application you can reckon about the software as a tool that is specifically designed to make your computer system function superbly in due course of time. More importantly it can be used in offices by the IT support team to facilitate easy technical support.

Web Help Desk 12.0 is one of he best IT help desk solution that comes with additional features such as IT asset management, change management along with Web-based ticking, Knowledge base and several others. It not only contours the help-desk ticket process to resolution from request plus manages entire hardware and software life cycle. It comprises of easy to customize as well as dynamic tickets of several tickets that can make a superb Web Help Desk back. Through graphs and charts the tool will provide a vivid display of all the condition of network devices, its state of hardware and software are. This means the need for you to know about the application that needs to be re-purchased or upgraded or the hardware that needs to be changed is provided well in time. Also details about warranty, kind of model, manufacturer of hardware are also displayed by the tool.

Unmistakably for a proper analysis and management of hard ware and software that are installed in your PC or in a complete network, Web Help Desk 12.0 offers to be a great tool. Hence we offer the application a rating of 3 on a scale of five.

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with
Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.
SolarWinds Web Help Desk improves ticket resolution by:
Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call.
Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to a specific technician or group of technicians
Automatically converts service request emails into a trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits.
Simplifies the management of both hardware and software client assignment and makes it a snap to build parent/child relationships between assets
Shows software licensing distributions across your network, including how many license keys of a particular software are in the field versus ready for assignment
Calculates warranty and lease end dates based on purchase order information
Tracks by asset type, status, location, manufacturer and model
Enables you to manage who uses what by associating an end user with a specific asset or group of assets